It’s personal, secure, and easy to use
With Online Banking, you can easily manage your current accounts, credit cards, savings, cash ISAs, investments, Flexible Offset Mortgage and more.
You can use the same details you registered for Online Banking with to access our highly rated mobile banking app
You can download our app on your mobile phone or device from the iOS App Store or the Google Play Store. Just click on one of the logos below to get started. We don’t ever recommend downloading apps from other third-party sites.
Register
It’s easy to register for Online Banking. You’ll need your mobile phone and either:
- your debit or credit card, or
- your banking or savings account number and sort code, or
- your mortgage account number.
Once you’ve registered, you’re also able to use our mobile banking app, which you can download using the buttons above.
How does Mobile Banking compare to Online Banking?
You have more options to take care of your cards and accounts in our mobile app. You can also sign up for My Money Manager, which looks at what you do in your Santander accounts and sends you helpful 'insights' to help you be smarter about your spend.
Take a look at our table below to see what you can do exclusively in Mobile Banking compared to Online Banking and what you can do in both.
| Features | Mobile Banking | Online Banking |
|---|---|---|
| Make payments and transfers |  | |
| View, cancel or set up standing orders | | |
| View or cancel Direct Debits | | |
| View statements | | |
| Pay your credit card | | |
| Report your card as lost, stolen or damaged | |  |
| View your PIN | | |
| Mastercard card controls (freeze/unfreeze, gambling, international, contactless and online blocks) | | |
| My Money Manager spending and insights tool | | |
| Update your personal details | | |
| Paying in cheque | | |
| Link external accounts with Open Banking | | |
| View your card details | | |
| Get more from your home with My Home Manager | | |
| Check out our financial support hub where you can manage an overdue amount, check out our financial health check tool and use our budget calculator | | |
| Raise and track card transaction disputes | | |
Please take a look at our mobile banking page if you’d like more information.
Key features
As well as the features mentioned above, you can also do all of the following in Online Banking.
- View your account balance, interest rates and any fees.
- Go paper-free and manage your statements and documents.
- View and download your account summary to help with tax returns
- Tell us you're going abroad so that you can use your card.
- Set up free email or text alerts
- Know you're protected by our Online and Mobile Banking commitment
Trouble logging on?
If you’re having problems logging on, please see our trouble logging on page.
You can also reset your details if you’ve forgotten them.
See full details on how Online Banking can help you manage:
Feel safe online
You can be confident your money is safe when you manage your account online. We use robust standards of security in the technology behind Online Banking and how we guard your identity. See the section below for more details.
We've also created a set of detailed guides and short videos on how to set up and use Online Banking.
You can apply to use Online Banking through any of the ways below. We'll then send your secure log on details in the post.
Sign up by telephone
If you have your debit card and account details to hand then you can contact us
Sign up at a branch
Visit any branch with your debit card, account details and a form of identification. If you’d like to, you can book an appointment online
You can be confident your money is safe when you manage your account online. We have robust standards of security in the technology behind Online Banking and how we guard your identity.
The technology behind Online Banking
The secure areas of our website and app use strong 128-bit SSL (Secure Socket Layer) encryption to keep your details safe.
Keeping your details secure online
We provide multiple ways to keep your details safe online.
- Your log on details are unique to you.
- You can choose to use TouchID or FaceID to log on to Mobile Banking with your fingerprint or face.
- For certain transactions, we provide an additional layer of security by asking you to enter your security details, by sending you an OTP or by referring you to our mobile banking app, so that we can check its you. Read more about our online security here
- Your online transactions are covered by our Online and Mobile Banking Commitment.
We recommend that you download free Trusteer Rapport software from IBM to support your anti-virus software with protecting your data online. Remember to always keep your computer's virus and malware software up-to-date too.
Our Online and Mobile Banking Commitment
We give you a peace of mind guarantee that we will refund money taken from your account as a result of fraud. This guarantee does not cover instances where you have acted fraudulently or have not taken reasonable steps to keep your security information safe.
Protect yourself from scams online
Scams coerce people into revealing their personal and security details or making payments to fraudsters. Criminals target people of all ages with genuine-sounding scenarios and use specialist tactics to convince them to make a payment or reveal their details. Protect yourself by knowing some of the common techniques criminals use by visiting our fraud and security centre
Get rewards to give you a little boost when you bank with us. All you need to do is sign up for Boosts through your Mobile Banking app or in Online Banking and then you’ll be able to choose the offers you like and earn rewards with your favourite retailers.
- Earn cashback when you shop online at a wide range of retailers
- Receive vouchers and coupons for discounts on a variety of products and services
- Get offers personalised to your individual interests and hobbies
- Enjoy free gifts and enter prize draws
As we continue to improve Online Banking, we update your Terms and Conditions.
The new Terms and Conditions will come into effect on January 13, 2018. Should you ever want to check them please use the links below.
Personal customers:
New and previous Online Banking Terms and Conditions
Published on November 13 2017
Business customers:
New and previous Online Banking Terms and Conditions
Published on November 13 2017