Looking after your money, looking after you
We have a trained financial support team ready to listen and help where we can, but you might prefer to talk to someone independent.
Check out the list of organisations and charities who can provide free money advice and support with your wellbeing.
Get support when it matters most
When you or someone you love has cancer, it can turn your world upside down. We’re in partnership with Macmillan to make banking better for customers affected by cancer.
Help with your money
We’re partnered with PayPlan to get our customers the right support.
PayPlan give free, confidential debt advice and solutions to make life more affordable by reducing the amount you pay towards your debts.
- Follow the link below to take the first step to getting back in control of your finances
- Instant support tailored to your needs. Available via phone, WhatsApp, live chat and 24/7 online.
- PayPlan’s digital BudgetSmart tool provides tips on where you may find extra income and save money on bills.
Impartial debt advice and solutions. Take a quick money health check to see how StepChange can help.
Support available online 24/7 and by phone.
- Government backed self-help guidance and tools to help you manage your money, debts and pensions.
- Support available online, in print, by phone and webchat.
Supporting your wellbeing
- If you or someone you love has cancer, Macmillan will do whatever it takes to support you.
- Get in touch by phone, email, or chat online. Alternatively, visit their website, online community or local support centres.
- Advice and information on mental health, including tips on how to manage your money.
- Support available online, by phone and through online community.
Helping you through hard times
- Check your eligibility for benefits and grants; whether you’re looking for work or struggling with illness.
- Support available online, by phone, or search for an advisor locally.
- 24/7 advice and support for anyone affected by gambling harms.
- Support available online, by phone, live chat, WhatsApp and Facebook Messenger.
- Information and support for victim-survivors of economic or financial abuse.
- Support available online or by phone via Money Advice Plus.
Government support
You can access information on cost of living support or view benefits you may be entitled to. Select your region below for more information.
Need to talk?
We understand that debt can be difficult to talk about.
If you’ve missed a payment or you think you might miss one on any of your accounts with us, we can help. Simply speaking to us won’t affect your credit file.
We’re here to support you and can help to get you back on track.
Get in touch