Looking after your money, looking after you
We have a trained financial support team ready to listen and help where we can, but you might prefer to talk to someone independent.
Check out the list of organisations and charities who can provide free money advice and support with your wellbeing.
Debt advice made simple
We're partnered with Payplan to make sure our customers get the right help if they need it. PayPlan have helped over a million people manage their money and improve their finances.
They give free confidential debt advice to make life more affordable by reducing the amount you pay towards your debts.
At PayPlan, we’ve been helping people find a solution to their debts for over thirty years.
We can make life more affordable by reducing the amount you pay so there’s more money for you and your family.
Our expert advisers offer free, confidential support, and they’ll guide you through your options to find a solution that fits your needs.
To give you a clearer picture of your finances and create a budget that works for you, we can help you understand how much money you have coming in, how much money you have going out, and what you owe.
If you’re worried about debt, contact us by phone, WhatsApp or live chat, and we’ll support you on your journey to becoming debt-free!
Contact us by phone: 0800 316 1833 or visit www.payplan.com
- Follow the link below to take the first step to getting back in control of your finances
- Instant support tailored to your needs. Available via phone, WhatsApp, live chat and 24/7 online.
- PayPlan’s digital BudgetSmart tool provides tips on where you may find extra income and save money on bills.
Impartial debt advice and solutions. Take a quick money health check to see how StepChange can help.
Support available online 24/7 and by phone.
- Government backed self-help guidance and tools to help you manage your money, debts and pensions.
- Support available online, in print, by phone and webchat.
Supporting your wellbeing
- If you or someone you love has cancer, Macmillan will do whatever it takes to support you.
- Get in touch by phone, email, or chat online. Alternatively, visit their website, online community or local support centres.
- Advice and information on mental health, including tips on how to manage your money.
- Support available online, by phone and through online community.
- The UK’s leading mental health support database. It brings local, charity, and NHS support and services in one place.
- Use The Hub of Hope online or download their app.
Helping you through hard times
- Check your eligibility for benefits and grants; whether you’re looking for work or struggling with illness.
- Support available online, by phone, or search for an advisor locally.
- 24/7 advice and support for anyone affected by gambling harms.
- Support available online, by phone, live chat, WhatsApp and Facebook Messenger.
- Information and support for victim-survivors of economic or financial abuse.
- Support available online or by phone via Money Advice Plus.
Government support
You can access information on cost of living support or view benefits you may be entitled to. Select your region below for more information.
Need to talk?
We understand that debt can be difficult to talk about.
If you’ve missed a payment or you think you might miss one on any of your accounts with us, we can help. Simply speaking to us won’t affect your credit file.
We’re here to support you and can help to get you back on track.
Get in touch