It looks something like this example: OLA12345678.
You can find it:
- on the final screen of your online application
- in the email that we sent you, or
- in the letter containing the code to release your loan funds.
Log in with your reference number and sign your loan agreement.
A day or so after you sign your agreement you should receive a code from us in the post. Log in again and enter the code. This will release your loan funds into the account you chose when you applied.
If you haven’t received the letter containing the code to release your loan funds, you can request another. You’ll need to:
- Log in
- Choose ‘Resend code’
A replacement code should arrive in the post within 3 days.
For your security, you can only request a replacement code once. If you lose the second code you’ll have to contact us to cancel your original application and start a new personal loan application.
You only have 3 attempts to enter your code correctly. After 3 attempts you’ll be locked out and will need to request a new code by following the steps in the ‘No code’ section.
For your security, you can only request a replacement code once. If you lose the second code you’ll have to contact us to cancel your original application and start a new personal loan application.
When you log on, make sure you enter your personal details accurately.
If you enter your details incorrectly 5 times, you’ll be locked out and will need contact us to cancel your application then start a new one.
We’ll use the personal information we already have on file to support your application. To confirm the information that we have for you, please log on to Online Banking or call us on 0800 876 6386.
Step 1
Signing your loan agreement
When you’re accepted for a Santander loan, you’ll need to log in and sign your loan agreement by clicking the link below
Step 2
Releasing your funds
Once you’ve signed your loan agreement (step 1), you’ll need to come back to this page to release your funds with the code we sent you in the post.