Our branches

We’re closing some of our branches. This will happen in phases, starting from 16 June 2025.

If you prefer to bank with us in person, there will still be ways to do this after these branches close.

We’re also introducing Community Bankers. They will visit spaces in your local area each week, such as libraries and community halls, to help you with your banking.

If you have any questions, or need our help, please call our dedicated helpline on 0330 678 2469. Lines are open Monday to Sunday 8am-6pm. You can also call this number to book a branch appointment or register for Online, Mobile and Telephone Banking.

Some of our branches will reduce their opening hours from 30 June 2025.

See the new opening hours of the impacted branches below.

On the days your preferred branch is closed, you can visit one of our other branches that is open. You can also bank at your local Post Office.

Some of our branches are changing to ‘counter free’. This will happen in phases from 16 June 2025.

This format is something we’ve been testing in some of our branches since last year. It creates more space and time for our branch teams to speak to you and help you when you need them most – something we know you value.

The difference between a counter-free and full-service branch is covered on page 4 of our impact assessments. To download a copy, click on your preferred branch below. If you’d like a hard copy, these are available in branch.