Keeping you safe
We sometimes need you to check that the information we hold about you is correct and up to date. We have a legal and regulatory obligation as your bank to make sure we keep up-to-date, accurate information about all our existing customers.
Why do I need to do this?
By UK law, we have to carry out regular customer checks. This includes reviewing existing records to keep documents and details up to date. It also includes monitoring any transactions that happen while you’re a customer of ours.
How often will you ask me to confirm my details?
We’ll get in touch if:
- we think your details might have changed
- we can’t confirm if the details we have for you are correct
- we’re missing any details.
What if I can't give you the details you're asking for?
If you have any issues, please call us on 0800 085 2163.
Please remember, we'll never ask for your PIN, Online Banking passwords or One Time Passcodes (OTP). If you're asked to share these, hang up and call us on 0800 313 4321.
What happens if I do nothing?
If we don't get a response, we might restrict or close your account.