Use this form if we’ve asked you to confirm your details and update any that have changed.
It’s important that you always keep your details up to date. So, if you need to make any changes in the future, please visit our changing your details page.
The form shouldn’t take long.
We might need you to confirm your:
- employment details
- nationality.
To get started, you’ll need your reference number from the email or letter we sent you.
You’ll also need your phone to hand for the mobile number we have on your account.
You might have some questions – let us answer them
Why do I need to do this?
By UK law, we have to carry out regular customer checks. This includes reviewing existing records to keep documents and details up to date. It also includes monitoring any transactions that happen while you’re a customer of ours.
How often will you ask me to confirm my details?
We’ll get in touch if:
- we think your details might have changed
- we can’t confirm if the details we have for you are correct
- we’re missing any details.
What if I can't give you the details you're asking for?
If you have any issues, please call us on 0800 085 2163.
Please remember, we'll never ask for your PIN, Online Banking passwords or One Time Passcodes (OTP). If you're asked to share these, hang up and call us on 0800 313 4321.
What happens if I do nothing?
If we don't get a response, we might restrict or close your account.