Pay or manage an overdue amount

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If you're worried about money, you could complete a financial health check. We’ll give you tips to improve your financial wellbeing.

If you think you may miss your next payment, you can speak to one of our financial care specialists. You can find out how on our money worries page.

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If you’ve missed a payment, we’ve contacted you to tell you which account you have an overdue amount on.

If you're worried about your money, take a look at our financial health check to get a tailored review of your finances.

Or if you’d prefer to speak to someone, you can speak to one of our financial care specialists. You can find out how on our money worries page.

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If you’re a Business Banking customer, we’ve got tailored resources that you might find useful.

If you’d like to speak to someone, please visit our money worries page.

Thanks for answering our questions.

If you’ve missed a payment, we’ve contacted you to tell you which account you have an overdue amount on.

If you're worried about your money, take a look at our financial health check to get a tailored review of your finances.

Or if you’d prefer to speak to someone, you can speak to one of our financial care specialists. You can find out how on our money worries page.

Thanks for answering our questions.

If you know the amount you need to pay to bring your account up to date, you can use the details below to make a payment from your bank account. If you’re unsure, you can check your overdue amount in the Financial Support section of our Mobile Banking app. Or, you can chat to us online or call one of our financial care specialists. Please go to the ‘Ways to get in touch’ section on our money worries page.

Account type – personal
Name/recipient name – your name (account holder)
Sort code – your Santander account sort code (You can find this on your card, or in our Mobile Banking app)
Account number – your Santander account number
Reference – your sort code and account number (no spaces)

It’s important to know that your payment can take a few days to reach us. This means you might be charged interest and we might try to contact you to discuss your account. We share account information with credit reference agencies. Being in an unarranged overdraft will show on your credit file. This is likely to reduce your credit score. To find out more about credit scores, visit our what is a credit score page.

Thanks for answering our questions, please get in touch.

Our Financial Care Specialists can talk you through the options available. You can chat to us online or speak to us on the phone. 

Please go to the ‘Ways to get in touch’ section on our money worries page.

If you’ve got multiple debts or you’re struggling with other essentials bills, electricity or food, speak to an independent third party to get free debt advice. You can find out more information on our independent help and support page.

Thanks for answering our questions, please contact us.

Our financial care specialists can talk you through the different options available. You can chat to us online or speak to us on the phone.

Please go to the ‘Ways to get in touch’ section on our money worries page.

If you’ve got multiple debts or you’re struggling with other essential bills like electricity or water we’d suggest that you speak to an independent third party to get free debt advice. You can find out more information on our independent help and support page.

Thanks for answering our questions.

If you know the amount you need to pay to bring your account up to date, you can use the details below to make a payment from your bank account. If you’re unsure, you can check your overdue amount in the Financial Support section of our Mobile Banking app. Or, you can chat to us online or call one of our financial care specialists. Please go to the ‘Ways to get in touch’ section on our money worries page.

The details you need to make the payment are different depending on the type of mortgage you have. You can find your mortgage account number on any letters we’ve sent you.

If your mortgage account number starts 091586, use these details to make a payment:
Account type – personal
Name/recipient name – your name (mortgage account holder)
Sort code – 09-00-85
Account number – 20007437
Reference – last 8 digits of your mortgage account number

 
If your mortgage account number starts 0905, use these details to make a payment:
Account type – personal
Name/recipient name – your name (mortgage account holder)
Sort code – your full mortgage sort code (starting 09-05, followed by two more numbers)
Account number – your 8-digit account number 
Reference – your 8-digit mortgage account number

It’s important to know that your payment can take a few days to reach us. This means we might try to contact you to discuss any missed payments on your mortgage. We share account information with credit reference agencies. Missed payments will appear on your credit file. This is likely to reduce your credit score. To find out more about credit scores, visit our what is a credit score page.
 

Thanks for answering our questions.

If you've held an Alliance & Leicester mortgage before, your account has been moved to Santander. You'll have got a letter from us confirming your new mortgage account number. The details for you to make a payment have also changed, you can find them below.

If you know the amount you need to pay to bring your account up to date, you can use the details below to make a payment from your bank account. If you’re unsure, you can check your overdue amount in the Financial Support section of our Mobile Banking app. Or, you can chat to us online or call one of our financial care specialists. Please go to the ‘Ways to get in touch’ section on our money worries page.

Account type – personal
Name/recipient name – your name (mortgage account holder)
Sort code – 09-00-85
Account number – 20007437
Reference – last 8 digits of your mortgage account number

It’s important to know that your payment can take a few days to reach us. This means we might try to contact you to discuss any missed payments on your mortgage. We share account information with credit reference agencies. Missed payments will appear on your credit file. This is likely to reduce your credit score. To find out more about credit scores, visit our what is a credit score page.

Thanks for answering our questions, please contact us.

Our financial care specialists can talk you through the different options available. You can chat to us online or speak to us on the phone.

Please go to the ‘Ways to get in touch’ section on our money worries page.

If you’ve got multiple debts or you’re struggling with other essential bills like electricity or water we’d suggest that you speak to an independent third party to get free debt advice. You can find out more information on our independent help and support page.

Thanks for answering our questions.

If you know the amount you need to pay to bring your account up to date, you can use the details below to make a payment from your bank account. If you’re unsure, you can chat to us online or call one of our financial care specialists. Please go to the ‘Ways to get in touch’ section on our money worries page.

Account type – personal 
Name/recipient name – your name (account holder)
Sort code – 09-00-99
Account number – 0100 0007
Reference – your 16-digit card number (you can find this on your credit card)

It’s important to know that your payment can take a few days to reach your account. While your account has an overdue amount you won’t be able to use your card. You might be charged for a late payment or going over your credit limit. We might try to contact you to discuss your account. We share account information with credit reference agencies. Missed payments or going over your credit limit will appear on your credit file. This is likely to reduce your credit score. To find out more about credit scores, visit our what is a credit score page.

Thanks for answering our questions.

If you know the amount you need to pay to bring your account up to date, you can use the details below to make a payment from your bank account. If you’re unsure, you can check your overdue amount in the Financial Support section of our Mobile Banking app. Or, you can chat to us online or call one of our financial care specialists. Please go to the ‘Ways to get in touch’ section on our money worries page.

Account type – personal
Name/recipient name – your name (account holder)
Sort code – 09-06-41
Account number – 00000000
Reference – your 16-digit card number (you can find this on your credit card)

It’s important to know that your payment can take a few days to reach your account. While your account has an overdue amount you won’t be able to use your card. You might be charged for a late payment or going over your credit limit. We might try to contact you to discuss your account. We share account information with credit reference agencies. Missed payments or going over your credit limit will appear on your credit file. This is likely to reduce your credit score. To find out more about credit scores, visit our what is a credit score page.

Thanks for answering our questions.

If you know the amount you need to pay to bring your account up to date, you can use the details below to make a payment from your bank account. If you’re unsure, you can check your overdue amount in the Financial Support section of our Mobile Banking app. Or, you can chat to us online or call one of our financial care specialists. Please go to the ‘Ways to get in touch’ section on our money worries page.

Account type – personal
Name/recipient name – your name (account holder)
Sort code – your loan sort code (starting 09-03, you can find this on any letters we’ve sent you)
Account number – your 8-digit account number
Reference – your sort code and account number (no spaces)

It’s important to know that your payment can take a few days to reach us. This means we might try to contact you to discuss your account. We share account information with credit reference agencies. Missed payments will appear on your credit file. This is likely to reduce your credit score. To find out more about credit scores, visit our what is a credit score page.

Thanks for answering our questions, please contact us.

Our financial care specialists can talk you through the different options available. You can chat to us online or speak to us on the phone.

Please go to the ‘Ways to get in touch’ section on our money worries page.

If you’ve got multiple debts or you’re struggling with other essential bills like electricity or water we’d suggest that you speak to an independent third party to get free debt advice. You can find out more information on our independent help and support page.