We can help if you're worried about your finances.
If you think your mental health could be affected, you may notice some of these signs:
- experiencing anxiety when thinking about your finances
- worrying about bills
- lack of or no sleep because you are thinking about your finances, and
- guilt when spending money.
If you’re worried about your mental health and finances here are some of the ways we can help.
Budget planning
We provide budget planning tools to help you manage your finances. You can use our quick, free tools for a financial check. It only takes 5 minutes, respects your privacy, and gives you personalised tips and ideas.
Cost of living support
We provide budget planning tools to help you manage your finances. You can use our quick, free tools for a financial check. It only takes 5 minutes, respects your privacy, and gives you personalised tips and ideas.
Support from other organisations
We have a trained financial support team ready to listen and help, but you might prefer to talk to someone independent.
Here are organisations and charities who can provide free money advice and support.
My Money Manager spending insights
My Money Manager is available through our Mobile App. It can help you learn about how you spend your money.
It will help show where your money goes, and give you insights based on your spending habits.
Chip and signature cards
A Chip and Signature card works like a normal card, but you use a signature rather than a PIN number. It’s useful if you find it difficult to remember a PIN, or to key in a personal security number.
You can call us on 0330 9 123 123 (freephone) or ask in your local branch.
Supported banking services
If you want help managing your money you can use our supported banking services. You might also want help to plan for the future.
We’ve details about different services if you’re not sure what help you need.
How to get in touch
Contact us
Our UK based call centres are open 7 days a week
Chat to Sandi
Speak with Sandi to get help from our digital assistant
Financial support
We have specially trained support if you're struggling to manage your finances
Other ways we can help
We want to increase the accessibility and usability of our services. You can see how we’re working towards this in our accessibility statement
If you need help with managing your money, we have options that could help you.
To see what help is available (for yourself or someone else) visit supported banking
Power of Attorney lets you arrange for someone you trust to make decisions on your behalf and manage your finances on your behalf.
You may want to do this due to a change in your health or circumstances. If you don’t need someone to help you now, you can also set up a Power of Attorney for the future too.
Tell us once
We all need help sometimes. If something’s affecting how you manage your accounts, we may be able to help.
With tell us once, you can let an adviser know if you need support. They can then add a note to your account so you don't have to tell us again.
To tell us about any support you need, either call us, visit a branch, or use Chat when you’re logged onto Online or Mobile banking. Just type ‘tell us once’ into the Chat conversation.