You can use these services to help with your everyday banking.
Keeping you safe
No matter how you get in touch with us, we'll never ask you to tell us your security information, such as:
- your PIN
- One Time Passcodes (OTP)
- your full password
Change the font size of our website
You can use your browser to change or increase your font size.
On a Windows machine hold down ‘CTRL’ and press the + or - key.
On a MacBook machine, it’s ‘Command’ and press the + or - key’
Most browsers have settings that let you to change this. If you need more help to change your font size, you can use these guides.
Alternative formats
You can get your letters, statements and other correspondence in a different format. We offer Braille and large print documents, or an audio CD.
To arrange a different format:
- call 0330 9 123 123 (freephone)
- send a secure message through Online Banking
- ask in any of our branches, or
- write to: Santander, Sunderland, SR43 4EP
PDF screen reader support
Some of our information is in PDF documents.
Most internet browsers support viewing PDFs, but you might have to enable this in your settings.
You can also download the free Adobe Acrobat Reader software.
Let us know if you find a PDF that doesn't work with a screen reader. We can send the information to you in a different format.
Talking cash machines
All our branches have talking cash machines. These were developed in collaboration with the Digital Accessibility Centre.
This means they have:
- neurodiverse friendly colour schemes to support cognitive needs
- raised elements on the number keypad to help navigation and keep your PIN safe
- a way to connect your headphones so you can get voice assistance.
Signature stamps
You can use a signature stamp instead of writing out your signature.
You can call us on 0330 9 123 123 (freephone) or ask in your local branch.
Accessible bank cards
Our cards are now portrait instead of landscape to make them more practical. We've also added a notch at the bottom-left of our cards so you know which way to use it. Debit cards and Credit cards have different notches so you can tell the difference.
Each type of card has its own strong colour to help tell them apart. Debit cards are red, credit cards are black, and cash cards are blue.
Support in our branches
Assistance dog
We welcome all assistance dogs in our branches
Private rooms
You can ask for a private room in branch if you want to talk to us
Talking cash machines
All our branches having talking cash machines
Other ways we can help
If you need help with managing your money, we have options that could help you.
To see what help is available (for yourself or someone else) visit supported banking
Power of Attorney lets you arrange for someone you trust to make decisions on your behalf and manage your finances on your behalf.
You may want to do this due to a change in your health or circumstances. If you don’t need someone to help you now, you can also set up a Power of Attorney for the future too.
We want to increase the accessibility and usability of our services. You can see how we’re working towards this in our accessibility statement
Tell us once
We all need help sometimes. If something’s affecting how you manage your accounts, we may be able to help.
With tell us once, you can let an adviser know if you need support. They can then add a note to your account so you don't have to tell us again.
To tell us about any support you need, either call us, visit a branch, or use Chat when you’re logged onto Online or Mobile banking. Just type ‘tell us once’ into the Chat conversation.