Visiting our branches
Our team members will be ready to help you if you visit any of our branches. In most of our branches we have:
Automatic doors
We have automatic doors in all our branches so you can get into them hands-free
Low level counters
We have at least one low level counter in all our branches
Talking cash machines
All our branches have talking cash machines
Use our branch finder to find your nearest one, check opening hours, and see what services it has.
You can bank online or with your phone if you can't visit a branch
Online Banking
If you’d rather not visit a branch, you might find Online Banking useful for your day-to-day banking.
You can make payments and transfers, see your statements, update your personal details and more.
Mobile Banking
It’s personal, secure, and easy to use. You can use it to:
- log on securely using Face ID or fingerprint (depending on your device) rather than having to remember passwords
- view your Card PIN if you sometimes forget it, and
- freeze/unfreeze your card if you don’t know where your card is.
Download our app from the iOS App Store or Google Play Store.
We don’t ever recommend downloading apps from other third-party sites
Chat to Sandi
You can chat with our digital assistant Sandi in Online and Mobile Banking.
Sandi can help you do lots of things, including helping to manage some tasks on your account.
Get Sandi on Mobile App
From the Homescreen go to:
- ‘Help centre’
- ‘Chat with Sandi’
Get Sandi on Online Banking
Once you’ve logged on, go to Help and contact us
Other ways we can help
If you need help with managing your money, we have options that could help you.
To see what help is available (for yourself or someone else) visit supported banking
Power of Attorney lets you arrange for someone you trust to make decisions on your behalf and manage your finances on your behalf.
You may want to do this due to a change in your health or circumstances. If you don’t need someone to help you now, you can also set up a Power of Attorney for the future too.
We want to increase the accessibility and usability of our services. You can see how we’re working towards this in our accessibility statement
Tell us once
We all need help sometimes. If something’s affecting how you manage your accounts, we may be able to help.
With tell us once, you can let an adviser know if you need support. They can then add a note to your account so you don't have to tell us again.
To tell us about any support you need, either call us, visit a branch, or use Chat when you’re logged onto Online or Mobile banking. Just type ‘tell us once’ into the Chat conversation.