First time log on
Log on to the Mobile Banking app.
You'll be asked to read and accept the terms and conditions to continue.
Then, you may be asked to enter your Personal ID. This lets us know who is trying to log on.
You may be asked to confirm it's you. To do this we may send you a text message or email.
Please confirm your details are correct by selecting ‘confirm details and continue’
You'll be verified using different methods. This may be your Security Number or something else. You should never share any of these details with anyone else, even Santander staff. Tap 'Forgotten details?' if you don't remember your Security Number.
You’ll be asked to enter a One Time Passcode sent to you by text message.
Device registration will take place. Once this is successful, you'll be able to access the app.