Send documents and information to us using our quick and simple upload hub.
How to use the upload hub
You’ll have an email from us that includes your reference number, instructions for using the hub, and what documents you will need to upload.
To use the document upload hub:
- click ‘Log on to the hub’ below
- add your reference and a few details
- upload your documents from your phone, tablet or computer (check our lists below to see what details you’ll need to include when scanning or taking a picture of each specific document)
For more information on what ID we accept, visit our customer identification documents page.
Providing the right document in the right way
If you’re sending us a photo of your UK Irish passport, you’ll need to check it’s signed and up to date.
We’ll need to be able to see all the details on your uploaded documents clearly.
When taking a photo or scan of your documents make sure that the image is clear, legible and that nothing is blurred or covered.
All 4 edges of your document can be seen in the image.
If you’re taking a photo, try putting the document on a dark surface.
Use plenty of natural lighting and take the photo directly above as possible.
If you’re sending us a photo of a passport that’s not UK or Irish, you’ll need to include your Visa right to remain document in the same photo.
If you’re sending back documents on behalf of a child and you’re sending your documents too, if the surname doesn’t match, you must send document that link the parent and child. Examples include long version of the birth certificate, an adoption certificate, a marriage certificate, a decree absolute, a deeded poll, statutory declaration, or civil partnership agreement.
Once you’ve taken the photo you need to send it to us. Here’s how to do that.
To use the document uploaded hub, click log on to the hub below. Add your reference and a few details. Upload your document from your phone, tablet, or computer.
You’re all done.
We’ll contact you on the email address you’ve provided as soon as the documents have been reviewed.
Remember, we'll need to be able to see all the details on your uploaded documents clearly. When taking a photo or scan of your document, make sure that:
- the image is clear, legible, and that no details are blurred or covered
- all 4 edges of your document are visible within the image
If you’re taking a photo, try placing the document on a dark surface, use plenty of natural lighting, and take the photo as directly above as possible.
If you’re acting as an executor or Power of Attorney, go to the hub and make sure you use your details.
Document lists
For more information on what ID we accept, see our customer identification documents
Passport – UK/Irish
Scan and send us:
- the photo page of your passport, including the signature page
- your reference details, such as full name, date of birth and issue expiry date.
Passport – Non-UK/Non-Irish
Scan and send us:
- the photo page of your passport
- your right to remain document (scan the front and back if it’s a biometric residence permit).
Please send us both of these on 1 page.
Full or provisional UK photocard driving licence
Scan and send us the front of the card.
National ID Card/Citizen Photocard EU/EEA/Swiss
Scan and send us the front and back of card. Make sure the scans of each side are sent to us on 1 page.
Biometric Residence Permit issued by the UK Home Office
Scan and send us the front and back of the card. Make sure the scans of each side are sent to us on 1 page.
For more information on what ID we accept, see our customer identification documents
Full or provisional UK photocard driving licence
Scan and send us the front of the card.
UK paper driving licence
Scan and send us a photo of the full front page, including the expiry date.
Notification of entitlement to UK state pension or government benefits
Scan and send us:
- a document addressed to a carer, parent or attorney
- copies of all pages that include personal details
- the section with any relevant reference numbers.
Bank, building society, credit card or credit union or mortgage statement
Scan and send us the front page of the document. This must contain your name, home address, account details (including sort code and account number) and transaction details
Utility bills (not mobile phone or TV licence)
Scan and send us the front page of the document. This must include your name, home address, account details or reference numbers, and usage or connection charges for the utility or service.
Annual council tax bill
Scan and send us the page containing your postal and billing address, date of issue and reference numbers.
HMRC correspondence including name, address and permanent NI number
Scan and send us the page containing your residential address, date of issue, reference numbers and National Insurance number.
If the applicant is under 18 and can’t to provide a proof of identity document from the standard list, then we can accept one of the following documents listed below instead. Make sure you check the above standard list 1 first.
For more information on what ID we accept, see our customer identification documents
List 1
Birth certificate
Scan and send us the whole document.
Adoption certificate
Scan and send us the whole document.
List 2
Parents proof of address from standard list 2
Read the guidance under list 2 to find out what you need to send us.
Letter from school, college, educational or care institution including letters from Youth Offence Team
Scan and send us the whole document, including the applicant’s name and home address.