Send documents and information to us using our quick and simple upload hub.
Here’s how to use the doc upload hub
To log into the doc upload hub, you’ll need the reference number that we sent you in an email.
Once you’re logged into the hub, you’ll see what documents we need from you.
- First, click the ‘log onto hub’ button, you’ll find this below.
- Next, add your reference number and a few other details.
- You’ll see a list of what documents we need from you.
- Upload your documents from your phone, tablet or computer. If you don't already have your documents stored on these to upload, you'll need to scan or take a picture of each document we need.
- To make sure you're uploading the right documents, visit our customer identification documents page to see what ID we accept. You can also take a look at the 'Document lists' at the bottom of this page.
To get it right the first time and to avoid any delays, take a look at our short video on how to upload your documents the right way.
Providing the right document in the right way
If you’re sending us a photo of your UK Irish passport, you’ll need to check it’s signed and up to date.
We’ll need to be able to see all the details on your uploaded documents clearly.
When taking a photo or scan of your documents make sure that the image is clear, legible and that nothing is blurred or covered.
All 4 edges of your document can be seen in the image.
If you’re taking a photo, try putting the document on a dark surface.
Use plenty of natural lighting and take the photo directly above as possible.
If you’re sending us a photo of a passport that’s not UK or Irish, you’ll need to include your Visa right to remain document in the same photo.
If you’re sending back documents on behalf of a child and you’re sending your documents too, if the surname doesn’t match, you must send document that link the parent and child. Examples include long version of the birth certificate, an adoption certificate, a marriage certificate, a decree absolute, a deeded poll, statutory declaration, or civil partnership agreement.
Once you’ve taken the photo you need to send it to us. Here’s how to do that.
To use the document uploaded hub, click log on to the hub below. Add your reference and a few details. Upload your document from your phone, tablet, or computer.
You’re all done.
We’ll contact you on the email address you’ve provided as soon as the documents have been reviewed.
Remember, we'll need to be able to see all the details on your uploaded documents clearly. When taking a photo or scan of your document, make sure that:
- the image is clear, legible, and that no details are blurred or covered
- all 4 edges of your document are visible within the image
If you’re taking a photo, try placing the document on a dark surface, use plenty of natural lighting, and take the photo as directly above as possible.
If you’re acting as an executor or Power of Attorney, go to the hub and make sure you use your details.
If you can’t upload your documents, just visit contact us to see all the ways to get in touch.
Document lists
For more information on what ID we accept, see our customer identification documents
Passport – UK/Irish.
Must be in date and signed.
Take a photo or scan and send us:
- the photo page of your passport, including the signature page
- your reference details, such as full name, date of birth and issue expiry date.
Passport – Non-UK/Non-Irish
with valid right to remain such as Biometric Residence Permit, settled or pre-settled status or a valid Visa. Visitor Visa is not acceptable.
Take a photo or scan and send us:
- the photo page of your passport
- your right to remain document (include the front and back if it’s a biometric residence permit).
Full or provisional UK photocard driving licence
Must be in date and show your current address.
Take a photo or scan and send us the front of the card.
National ID Card/Citizen Photocard EU/EEA/Swiss
with valid right to remain such Biometric Residence Permit, settled or pre-settled status or a Visa. Visitor Visa is not acceptable.
Take a photo or scan and send us the front and back of the card.
Biometric Residence Permit issued by the UK Home Office
Must be in date.
Take a photo or scan and send us the front and back of the card.
For more information on what ID we accept, see our customer identification documents
Full or provisional UK photocard driving licence
Must be in date.
Take a photo or scan and send us the front of the card.
UK paper driving licence
Must be in date.
Take a photo or scan and send us the front of the card, including the expiry date and current address.
Notification of entitlement to UK state pension or government benefits
Must be the most recent, less than 12 months old and include the issue date.
Take a photo or scan and send us:
- a document addressed to a carer, parent or attorney
- copies of all pages that include personal details
- the section with any relevant reference numbers.
Bank, building society, credit card or credit union or mortgage statement
Must be the most recent and less than 3 months old, except annual statement which must be less than 12 months old.
Take a photo or scan and send us the front page of the document. This must contain your name, home address, account details (including sort code and account number) and transaction details.
Utility bills (not mobile phone or TV licence)
Must be the most recent and less than 3 months old, except annual statement which must be less than 12 months old.
Take photo or scan and send us the front page of the document. This must include your name, home address, account details or reference numbers, and usage or connection charges for the utility or service.
Annual council tax bill
Must be the most recent and from the current tax year.
Take a photo or scan and send us the page containing your postal and billing address, date of issue and reference numbers.
HMRC correspondence including name, address and permanent NI number
Must be less than 12 months old.
Take a photo or scan and send us the page containing your residential address, date of issue, reference numbers and National Insurance number.
If the applicant is under 18 and can’t to provide a proof of identity document from the standard list, then we can accept one of the following documents listed below instead. Make sure you check the above standard list 1 first.
For more information on what ID we accept, see our customer identification documents
List 1
Birth certificate
Take a photo or scan and send us the whole document.
Adoption certificate
Take a photo or scan and send us the whole document.
List 2
Parents proof of address from standard list 2
Read the guidance under list 2 to find out what you need to send us.
Letter from school, college, educational or care institution including letters from Youth Offence Team
Take photo or scan and send us the whole document, including the applicant’s name and home address.