Get a free 4-year Railcard, plus a chance to win up to 3 years’ worth of tuition fees when you open a Santander Edge Student current account.

There are 20 prizes of £27,750 and 30 prizes of £9,250. T&Cs apply.
 

Check out our student bank account

To open the account, you’ll be about to begin or have started an undergraduate course or a level 4-7 apprenticeship. You must also pay in at least £500 every 4 months. T&Cs apply. To enter the prize draw, open the account and pay in £500 between 15 July and 30 September 2024.
 

Santander Edge credit card

Got a personal current account with us? Earn up to £15 a month cashback on everyday spend with our new credit card. Monthly fee applies. 29.8% APR representative (variable). Credit is subject to status.

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No debit card fees abroad

We won’t charge you for using your Santander Edge debit card to withdraw cash and make payments outside the UK. Monthly fee to maintain the account applies. T&Cs apply.
 

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Home energy cashback

Our current account and mortgage customers could earn cashback if borrowing from us to make energy-efficient home improvements using our trusted partners. Credit subject to status. T&Cs apply. Offer may be withdrawn at any time.

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Support for Personal customers

Independent service quality survey results

Personal current accounts (GB)

Published August 2024

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Take a look at the latest published results

Overall service quality scores from customers in Great Britain who were asked how likely they'd be to recommend their personal current account provider to friends & family. Rankings: 1 Monzo, 80%; 2 Starling Bank, 79%; 3 Chase, 78%; 4 first direct, 74%; 5 Nationwide, 70%; 10 Santander, 60%

Personal current accounts (NI)

Published August 2024

As part of a regulatory requirement, an independent survey was conducted to ask approximately 500 customers of each of the 11 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Take a look at the latest published results

Overall service quality scores from customers in Northern Ireland who were asked how likely they'd be to recommend their personal current account provider to friends & family. Rankings: 1 Monzo, 80%; 2 Starling Bank, 78%; 3 Nationwide, 71%; 4 Santander, 66%; 4 HSBC, 66%

Authorised push payment (APP) scams rankings in 2023 

 

Authorised push payment (APP) scams happen when someone is tricked into transferring money to a fraudster’s bank account.

These charts use data given to the Payment Systems Regulator by major banking groups in the UK in 2023.

You can read the full report by visiting www.psr.org.uk/app-fraud-data

Share of APP scams refunded 

This is the proportion of total APP fraud losses that were reimbursed, ranked out of 14 firms.

 

Share of APP scams refunded. This is the proportion of total APP fraud losses that were reimbursed, ranked out of 14 firms. Rankings: 1 TSB, 88%; 2: Nationwide, 87%; 3: HSBC/First Direct, 76%; 4: Natwest/Royal Bank of Scotland/Ulster Bank, 76%; 5: Santander, 73%. That’s a 15% increase since 2022. Ranking higher is better.

 

 

APP scams received per £million transactions: smaller UK banks and payment firms

This is the amount of money received into the scammer’s account from the victim, ranked out of all UK banks and payment firms. For example, for every £1 million received into consumer accounts at Skrill, £18,550 of it was APP scams.

 

APP scams received per £million transactions: smaller UK banks and payment firms.This is the amount of money received into the scammer’s account from the victim, ranked out of all UK banks and payment firms. For example, for every £1 million received into consumer accounts at Skrill, £18,550 of it was APP scams. Rankings: 1 Skrill, £18,550; 2: Zempler Bank, £4,523; 3: PayrNet, £2814; 4: PPS, £2512; 5: Modulr, £1210. Ranking higher is worse.

 

APP scams sent per £million transactions

This is the amount of money sent from the victim’s account to the scammer, ranked out of 14 firms. For example, for every £1 million of Santander transactions sent in 2023, £162 was lost to APP scams.

APP scams sent per £million transactions. This is the amount of money sent from the victim’s account to the scammer, ranked out of 14 firms. For example, for every £1 million of Santander transactions sent in 2023, £162 was lost to APP scams. Rankings: 1 Metro Bank, £266; 2: TSB, £266; 3: Lloyds/Bank of Scotland/Halifax, £228; 4: Nationwide, £219; 6: Santander, £162. That’s a 50% decrease since 2022. Ranking higher is worse.

 

 

APP scams received per £million transactions: major UK banks and building societies

This is the amount of money received into the scammer’s account from the victim, ranked out of all UK banks and payment firms. For example, for every £1 million received into consumer accounts at Santander, £41 of it was APP scams.

 

APP scams received per £million transactions: major UK banks and building societies. This is the amount of money received into the scammer’s account from the victim, ranked out of all UK banks and payment firms. For example, for every £1 million received into consumer accounts at Santander, £41 of it was APP scams. Rankings: 9 TSB, £408; 10: Metro Bank, £319; 12: Virgin Money/Clydesdale Bank, £285; 13: Starling Bank, £239; 20: Santander, £41. That’s a 7% decrease since 2022. Ranking higher is worse.