(FCA Complaints Data – 01 July 2017 to 31 December 2017)
In line with the FCA complaints data reporting requirements, figures published today by Santander UK reveal there were 183,758 complaints received by the bank during the second half of 2017. This is a 13.1 per cent increase on the number reported for the first half of 2017. This increase is partially driven by an uplift in PPI related complaints following the FCAs announcement and advertising campaign launched in March 2017, confirming the deadline for PPI claims to be made by 29 August 2019.