Welcome to Customer Verification

We want to protect you from fraud and scams, and give you the tools you need to protect your business. We use the best technology and banking security to help you manage your money safely. Therefore we need to hold accurate information about your business and all the people associated with it. This forms a key part of our ability to detect and fight fraudulent transactions, money laundering and tax evasion.

You may have received communication from us asking for up to date information about your business accounts.

You'll have 60 days from when you have received your communication to reply to us with the information we need. If not, we may restrict your account activity.

Depending on your business structure, this could take you approximately 1 hour to complete.

This must be completed by an authorised person who can sign for the business.

Please make sure that you have everything you might need to fill in the form as you won’t be able to save and come back later.

Information we need may include: 

  • Your reference number from the letter we sent you.
  • ID documents for everyone who is registered with Santander on the business.
  • Personal information for everyone registered with Santander on the business. For example, name, address, nationality and tax obligations. Please make sure you have permission from these people to complete on their behalf.
  • Financial information on your business for the last 12 months and next 12 months.
  • Details on any other countries you conduct business with. 
  • The types of business category and industry you operate in.
  • Details of any licenses or registrations with professional bodies your business has.  
     

 Continue to form

Do your banking online

Ways for you to manage your money without leaving home

Trouble logging on

You can reset your details if you already have Online Business Banking