Change of details

If you’re not currently banking with us, please visit our support page for more information. Or you can call us on 0330 123 9860 between 8am-8pm Monday to Friday  and 8am-2pm on Saturday to talk to an advisor.

If you need help with something else, visit our support page for more information.

If you don’t know your entity type or if the option hasn’t been listed, please visit our support page for more information or call us on 0330 123 9860, between 8am-8pm Monday to Friday and 8am-2pm on Saturday.

If you’d like to amend or change a signatory on your account, fill in our change of mandate (PDF - 239 KB) form and send it back to us.

If you’re a limited company or limited liability partnership and want to add or remove a director, you’ll need to complete a new personal guarantee. Where possible, we’ll contact you using secure email to issue your new personal guarantee to sign and return.

Before signing a personal guarantee, you should seek independent legal advice, to make sure you understand what you’re agreeing to, and what you're responsible for.

If you’re a sole trader, you can add an additional cardholder to your Business Banking credit card account. However, if you want to amend the account owner, you won’t be able to do this on the existing account.

To add an additional cardholder to your Business Banking Credit Card account, fill in our additional cardholder form and return it to us.

You can add a maximum of 4 additional cardholders to your credit card.

You can change your address or contact details in Online Banking, over the phone, or in branch. For more information, visit our personal details page

If you’d like to change your name on your personal account, visit our changing your details page. You will also need some proof of ID (you can check what ID we need in our checklist document). We’ll also need one of the change of name documents below:

• Marriage certificate.
• Deed poll certificate.
• Decree absolute.
• Birth certificate.
• Civil partnership certificate.
• Gender recognition certificate.

If your change request option isn’t listed, please visit our support page for more information.

If you’d like to change your business name or business trading name, you can use our live chat service to help with your questions or fill in our change of details form and return it to us. You can also call us on 0330 123 9860 between 8am-8pm Monday to Friday and 8am-2pm on Saturday to talk about your request.

You can change your address or contact details in Online Banking or fill in a change of details form and return it to us. You can also call us on 0330 123 9860 between 8am-8pm Monday to Friday and 8am-2pm on Saturday to talk about your request.

If you have more than one signatory on your account, you and the other individual(s) will need to fill in our change of details form and send it back to us.

If you’d like to amend or change a signatory on your account, print a copy of our change of mandate form (PDF - 239 KB), fill it in and send it back to us. 
If you’re a limited company or limited liability partnership and want to add or remove a director, you’ll need to complete a new personal guarantee. Where possible, we’ll contact you using secure email to issue your new personal guarantee to sign and return. You’ll need to do this for each credit card or overdraft you have.

Before signing a personal guarantee, you should seek independent legal advice, to make sure you understand what you’re agreeing to, and what you're responsible for.

If you’re a sole trader, you can make an amendment to an employee’s signatory rights. However, if you’re looking to amend the account owner, you won’t be able to do this on the existing account

If you’re changing your business entity, please call us on 0330 678 2509 between 8am-6pm Monday to Friday to talk about your account options. Or visit our accounts page for more information.

If your change request option isn’t listed, please visit our support page for more information.

If you’d like to change your business name, change your address and/or contact details you’ll need to fill in a change of details form and send it back to us. You’ll also need to send us some proof of ID with your request. 

• If you opened your account on or before 28 Nov 2014, fill in this change of details form

• If you opened your account after 28 Nov 2014, fill in this change of details form

For more information, call us on 0330 123 9860 between 8am-8pm Monday to Friday and 8am-2pm on Saturday.

If you’d like to change your business name, change your address and/or contact details you’ll need to fill in a change of details form and send it back to us. You’ll also need to send us some proof of ID with your request. 

• If you opened your account on or before 28 Nov 2014, fill in this change of details form

• If you opened your account after 28 Nov 2014, fill in this change of details form

For more information, call us on 0330 123 9860 between 8am-8pm Monday to Friday and 8am-2pm on Saturday.

If you’d like to change a signatory on your account, you’ll need to complete one of the below forms and send it back to us. You’ll also need to send us some proof of ID with your request.

• If you opened your account on or before 28 Nov 2014, fill in this change of details form

• If you opened your account after 28 Nov 2014, fill in this change of details form

Clubs and societies will need to supply meeting minutes confirming this change.

If you’re changing your business entity, please call us on 0330 678 2509 between 8am-6pm Monday to Friday to talk about your account options. Or visit our accounts page for more information.

If your change request option isn’t listed, please visit our support page for more information.