Removing reference to the Business Banking Resolution Service
Currently, if you’re not happy with how we deal with a complaint, you may be able to refer it to the Financial Ombudsman Service (FOS) or the Business Banking Resolution Service (BBRS). The BBRS is closing and you can only refer new complaints to it up to 13 December 2024. The BBRS will still deal with any complaints referred to it by that date. As a result, we’re removing reference to your right to refer a complaint to the BBRS from the terms. You may still be able to refer complaints to the FOS if you need to.
Why we’re making these changes
We’re making changes to our terms to ensure they reflect changes in law and regulation and how we operate our business.
From 4 July 2024 we’ll no longer be part of the Lending Standards Board’s (LSB) Standards of Lending Practice.
Membership of the LSB is voluntary for the banking and lending industry.
Our withdrawal won’t impact the products we provide to you and how they operate, or the way we treat you.
From 15th August 2023, we’re changing some of our terms and conditions. This will apply to all Santander Business Banking credit cards.
- We’re making the terms clearer and simpler to read.
- We’re moving terms around to make it easier for you to find the information you need.
- There are also changes to reflect our way of doing business.
For more information, see our summary of credit card changes (PDF - 964 KB).