Supplier FAQs

Purchase orders will usually be sent to the email address we have for you. You can also see your purchase orders in the SAP Business Network.

You can send your invoices to us using your SAP Business Network account. If you need help with this, please take a look at the Santander Supplier Information Portal (ariba.com)

If you have any questions, you can also contact accounts.payable@santander.co.uk

You can view the status of your invoice in your SAP Business Network account. If you need to raise a query about the status shown in your account or you submitted via another channel, you can email accounts.payable@santander.co.uk

Suppliers should feel able to raise concerns about actions or decisions that impact our Group, staff or customers without fear of victimisation. In the first instance, concerns can be raised via your Santander UK Service Manager. Alternatively, please contact Navex Global, an independent organisation who operate a telephone and secure web-based service reporting tool called EthicsPoint.

Call: 0800 0698792

Online: www.santanderuk.ethicspoint.com.

You can also report concerns over wrongdoing or misconduct involving Santander UK employees or contractors by contacting the Santander UK Whistleblowing Team:

whistleblowingteam@santander.co.uk

Santander UK will take all whistleblowing concerns received seriously and, where appropriate and proportionate, investigate further. A whistleblower’s confidentiality will be respected, and a whistleblower will not be treated any differently for raising a concern.

If you prefer, you can raise concerns with our regulators, the Financial Conduct Authority or the Prudential Regulation Authority.