Santander UK has rolled out its online service, Edge Home, to all brokers, following a successful pilot earlier in the year(1), to help make the mortgage journey easier to navigate for brokers and their customers.
Edge Home, allows customers applying for a Santander mortgage via a broker, to track the real-time progress of their mortgage application from start to finish, without the need for multiple phone calls. Additionally, customers are now able to view and download their mortgage offer online, reducing the waiting time for it to arrive via post.
Graham Sellar, Head of Intermediary Channels, Santander UK, said: “Following a successful pilot and feedback, we’re pleased that Edge Home is now available to all our broker partners, giving them and their customers a more streamlined process.
“With detailed application breakdowns, digital mortgage offers and estimated dates for ‘next steps’ visible for customers, we’re aiming to free up broker time spent on administration to focus on helping their customers get the best deal for them.”
Neil Hoare, Commercial Director, HLPartnership, was one of the brokers who took part in our Edge Home pilot. He explained: "For many years we've relied on email or the broker visiting a website to keep the customer up to date with the progress of their mortgage.
"With Edge Home, the mortgage journey was really brought to life for the customer.
"Brokers who embedded Edge Home into their sales process when recommending a Santander mortgage found great improvements in the communication process. It certainly meets the high expectations of modern-day customers who are used to seeing technology help manage their daily lives."
Find out more about Edge Home on the Santander website, alongside a demo video, showing how the system works.
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Notes to editors:
The Edge Home pilot began in February 2024, to 1000 brokers, before expanding in June to 8,000 brokers. Full roll out took place on 11 September 2024.
Santander UK is a financial services provider in the UK that offers a wide range of personal and commercial financial products and services. At 30 June 2024, the bank had around 19,600 employees and serves around 14 million active customers, including 7 million digital customers via a nationwide 444 branch network, telephone, mobile and online banking. Santander UK is subject to the full supervision of the FCA and the PRA in the UK. Santander UK plc customers’ eligible deposits are protected by the FSCS in the UK.
Banco Santander (SAN SM, STD US, BNC.LN) is a leading commercial bank, founded in 1857 and headquartered in Spain and one of the largest banks in the world by market capitalization. The group’s activities are consolidated into five global businesses: Retail & Commercial Banking, Digital Consumer Bank, Corporate & Investment Banking (CIB), Wealth Management & Insurance and Payments (PagoNxt and Cards). This operating model allows the bank to better leverage its unique combination of global scale and local leadership. Banco Santander aims to be the best open financial services platform providing services to individuals, SMEs, corporates, financial institutions and governments. The bank’s purpose is to help people and businesses prosper in a simple, personal and fair way. Banco Santander is building a more responsible bank and has made a number of commitments to support this objective, including raising €220 billion in green financing between 2019 and 2030. In the first quarter of 2024, Banco Santander had €1.3 trillion in total funds, 166 million customers, 8,400 branches and 211,000 employees.