How we protect you

We do this using modern detection systems. If something doesn't look right, we'll contact you. We make sure you use security credentials. This is so we know it's you we're dealing with. You can only access Santander Connect Online Banking once you’ve verified yourself.

Two-factor authentication (2FA) is a security process. It adds an extra layer of protection to your online accounts and digital transactions. It enhances the security of your accounts by asking for 2 distinct forms of verification before giving you access. The purpose of 2FA is to prevent unauthorised access, even if someone gets your credentials. In Santander Connect we offer 2 options for 2FA:

1. The Santander Connect mobile app that allows you to safely log on to Santander Connect and authorise transactions made in Santander Connect online banking. The app will be secured with a PIN to make sure only you can use the app. Remember to never share your pin or let anyone else use the app. The app can also be set up with biometrics if available, on your mobile phone.
   
   
2. We provide a security device, which is a small, portable electronic security device. It creates a unique code that can be used to authenticate transactions within Santander Connect. The device will be secured with a PIN to make sure no one else can use it except you. Always remember to never let anyone else know your PIN, or use this device.

Find out more information around using your security device.

Our service secures both your identity and finances. We use the latest technology and practices. These help protect your account from any unauthorised access.

You need to be on a secure web page to log in to Santander Connect. This protects your personal and security details. You'll know you're on a secure web page if,

• The address begins with ‘https://' and
  
• A padlock symbol shows in the address bar.

For your security, our systems will force a log off,

• If you forget to log out of Santander Connect, or
• You're inactive for a short period of time during a session.

We only allow a limited number of incorrect login attempts. After this, we'll block your access to Santander Connect. This protects it from any unauthorised access.

There are a variety of controls within Santander Connect. These include user management and payment controls. They make it simple for you to set who can make payments from your account, and set limits on the amounts they can authorise. They add more flexibility in maintaining your security. But don't compromise your online banking experience.